This is what we expect from all our sta , in every role at
acso
We have an agreed set of expectations about how we will work at ACSO. These expectations are above and beyond the job specific areas of “technical expertise”
required to work at ACSO. In the same way that we expect all staff to demonstrate our values in the way that we work, we also expect them to demonstrate a range
of capabilities across our work. In other words, ACSO is committed to building a work force that has more than technical expertise as its cornerstone. We are
committed to building a workforce that loves their job, and a workplace that’s great to be part of.
How we demonstrate these “non-technical” capabilities in our work forms part of our ongoing supervision, training and performance review process. These
capabilities also help guide how ACSO invests in the development of our staff above and beyond the “usual” training.
Digital Literacy
Digital literacy is so important in our current age. Equally important is your understanding of the value and importance of digital
technology in delivering ACSO’s work. You must embrace digital technology even if you don’t fully understand it and be willing to
invest time and energe into embracing new digital technology to support the delivery of our work.
Social Conscience
Having a social conscience requires a commitment to supporting ACSO’s work to break the cycle of crime, change lives
and embrace the ethos that we can do this, one person at a time. A fundamental part of ACSO’s mission is to influence
change and see that a person is not the crime they may have committed.
Emotional Intelligence
Emotional health requires that you remain “above the line” when everything else is changing, you recognise
when your behaviours are “below the line” and work to correct this. It enables you to reflect and move forward
without getting stuck, provides you with an ability to adapt and cope with change and take to the time to
understand the views of others.
Values Alignment
Your values should align with ACSO’s. This means believing in giving people another chance and that people
can change.
Customer Service Focus
Having a customer service focus means that you are always responsible to the needs of our customers; whether
they be internal or external you believe that our customers are our first priority. You will take the time to
understand each and every customers’ needs and prioritise your actions accordingly.
Technical Expertise
You must ensure that you are skilled and qualified to perform your work position at ACSO. Your technical
expertise should be highly regarded by your peers.
